I'd say it's far from being racist. It doesn't matter where the call centre is, if it's not in the country of where the caller is from there are language and cultural problems. I don't think anyone who has had to use a call centre abroad (and it's not just tech support) would say it's a painless experience. It's all about saving money rather than providing a decent localised service.

they got it wrong the green colored areas are where the problems originate and the red colored area is where the solutions lie

I can understand that this was trying to be humorous, but it really only boils down to no more than typical racial crap, which really isn't that funny if your intelligent.

...and you cannot spell. The end.

Arsehole! India is where the brainy people are and you bastards dont even have the brains (forgot about the balls) to understand something technical